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National Express East Anglia Network
Thursday 1 to Saturday 31 January
All Great Eastern Serices into Liverpool S...
Monday 5 to Wednesday 7 January
Liverpool Street to Enfield Town and Chesh...
Monday 5 to Thursday 8
Home > Train Tickets > Buy a train ticket
Visit the Ticket Types page for train tickets to suit your travel plans and budget, general ticket information and terms and conditions
National Express offer an online travel booking facility in conjunction with thetrainline.com where you can check train times, fares and purchase a train ticket for travel to anywhere on the UK rail network on our website. Payment is by credit or debit card. Your rail tickets can either be posted direct to your home or can be collected at selected stations using our self service ticket machines. Please note we currently DO NOT retail season tickets online.
Please note: When buying a train ticket for the first time you will be asked to create an account and sign in with the details you have created. You will receive an email confirming your account details. After your first purchase every time you purchase a ticket you will be asked to enter those details. If you have already registered to book train tickets online with us - access your My Account page here.
Visit the Ticket Collection page for information of how you can collect your train tickets at a self service ticket machine.
Most of our stations have self-service ticketing machines called Ticket Express, normally located near the station entrance or ticket office. You can purchase day-of-travel tickets for up to four adults and four children to all UK national rail destinations. These accept credit/debit cards as well as cash. Please note we do not accept Solo or Electron card payments.
Our ticket offices accept payment in cash, by cheque (supported by a valid cheque card), most credit/debit cards and National Rail Travel Vouchers. Cheques should be made payable to 'London Eastern Railway' if you are purchasing your ticket at a National Express ticket office.
Visit the Train stations and network map page for station information and details of ticket office opening times.
You can buy or renew season and other tickets by telephone using a credit or debit card. Simply call our Customer Services Centre (visit the Contact Us page for details of how to get in touch with us).
Your ticket will be sent to you by first class post, but please allow 5 working days from the date of ordering (a cheque may be used for payment, but please allow 3 weeks from the date of ordering). Please note we do not accept Solo or Electron card payments.
You can book by phone up to the evening before your date of travel and choose to collect your tickets at a station (although earlier booking will help you to obtain the ticket best suited to your needs). This facility is available if you are starting your journey from one of the following East Anglia stations: Norwich, Diss, Stowmarket, Ipswich, Liverpool Street, Bury St Edmunds, Harwich International, Great Yarmouth or Lowestoft.
You may buy your ticket on the train except for journeys where Penalty Fares apply (visit the Penalty Fares page for details of which journeys are covered by Penalty Fares). However, if you get on a train without a valid ticket at a station where the ticket office is open, or where a self-service ticket machine is available and in working order, you will have to buy the full single or full return fare for your journey. You will not be able to benefit from a railcard discount if purchasing a ticket under these circumstances except in the case of the Disabled Persons Railcard.
The National Rail Conditions of Carriage set out the legal contract that you have with us when you purchase a ticket and travel with National Express.
