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National Express East Anglia Network
Thursday 1 to Saturday 31 January
All Great Eastern Serices into Liverpool S...
Monday 5 to Wednesday 7 January
Liverpool Street to Enfield Town and Chesh...
Monday 5 to Thursday 8
To enquire about lost or found property or to report a lost item on one of our trains or at one of our stations, please telephone Customer Services to report any lost property (visit the Contact Us page for details).
Alternatively you can email us at nxea.lostproperty@nationalexpress.com
Please be prepared to provide the following information to the advisor:
where you were travelling from
the time you were travelling
a description of the item lost
where on the train it was left
name and contact information
We operate a scale of charges covering the cost of retrieval of lost items. Charges are based on the type of article. These charges are set within the guidelines agreed to by all train operators. We do not make a charge for any items that are reclaimed within 24 hours of being found.
The general scale of charges is shown below:
See full Terms and Conditions:
Band A: £20.00 charge |
Laptops, video cameras, palm held PCs |
Band B: £10.00 charge |
Mobile telephones, pagers, MP3 players |
Band C: £5.00 charge |
CD players, skis, surfboards, musical instruments, jewellery, watches, cameras, cycles, suitcases, briefcases, rucksacks |
Band D: £3.00 charge |
Clothing, sports bags |
Band E: £2.00 charge |
Umbrellas, spectacles, keys, prams/pushchairs, books, filofaxes, hats, gloves, scarves, all other items not listed |
Exempt |
Under 16's school work, medical items, children's toys |
Lost property found on trains arriving in London Liverpool Street is handled by Excess Baggage Company, telephone 020 7247 4297.
